Aqua Plumbing & Air

Aqua Plumbing & Air completes two jobs for us so far, and we were lucky enough to get the same plumber each time; Kosta is a remarkably competent, kind, and hard working plumber. He is a great communicator, and always takes the time to explain what the plumbing issue is, discuss options, and explain the way forward.

If Kosta is an indicator of the quality of employees at AP&A, then I think this company definitely understands how to hire great people and provide excellent customer service. Thanks!

Overpriced. Use to be a good company. Appointments take forever to get. Sup par employees

If you enjoy burning stacks of cash then Aqua is the company for you. If you believe that a plumber should make more than a specialized physician then Aqua is the company for you. If you believe one hour of work is worth almost $300 then this company is right up your alley.
Two suggestions for you though. First, ask what medical school your technician attended when they hand you your bill. Second, make sure they provide lube for your comfort.

I'm finding when building a new home 5 years in you start to have issues. My husband is very handy but there are things beyond him. Company is responsive, prompt and professional. I would prefer to not have a bill as plumbers are not cheap but we needed help. They were on time, pleasant and professional. I will use again.

I needed replacement of a small device to control water temperature in a bathtub. Aqua Plumbing sent a technician (Tom) to do the job. (He was here for about 2.5 hours - including the time it took to leave and purchase the part.). My quarrel is not with Tom. It is with Management. My bill was $577.00!!!!! Here is the breakdown:

Just to show up: $99
Per every 15 minute period: $39 !!!!!
The required part: $72.90
Tax: $5.10
Labor: $380
"Gas Fee" (Thanks Joe): $15
"Miscellaneous" Fee: $5.00 (?????)

Management refused to negotiate. Outrageous. Beware.

I had a service person come 2 hours early, he left message but I was at Dentist, by the time I got home he had the ouside unit apart. Didn't even get to watch what he was doing, next thing you know it, he said I was out of Puron. Then he said my coil had a leak before he took cover off air handler. Then I said prove I have leak and he was out of Puron and needed Nitrogen to test it. A sad story getting charged over 300.00
I got a quote for a new unit but chose another company which was much cheaper and arrived at scheduled time.

The took advantage of senior citizen. Provided no quote and overcharged for work done. I contacted company and can't get them to return call.

unfortunately this company has gone downhill quickly. it went from being a company that cared about their customers and quality of work to being extremely incompetent and careless. when I would call to voice my concerns, they were ignored. we cancelled our aqua one plan and are completely done doing business with this company. I don't know how they are still in business. I wish I would have listened to the complaints on Nextdoor months ago. it would have saved us huge headaches and stress.

In 2018 I contracted Aqua Plumbing to replace the plumbing in a house that I was remodeling. Three years later I have a leak in the master bathroom. I called Aqua Plumbing to help me find the leak and repair it. They sent a Plumber out to repair it. Unfortunately, he could not find where the leak was coming from but he did charge me $379. I feel that they should stand behind their work since I originally paid them several thousand dollars to replace the plumbing in the house.
I also had Aqua Plumbing install a backflow valve. They quoted me a price of $610.00 but charged me $819.00.
Lesson learned, I not using them again.

Fixed one leak (shower) just fine. Did not bring a cartridge for my kitchen faucet leak. Tried to do something with it, but just made it much worse. Charged for the time for that , too.

I spoke to the office, & they said I should put in a water softener to avoid corrosion & install a new Moen faucet ( they would charge $600 for a faucet that I can buy in Home Depot for $175!!!!!!)

They caused the problem & then wanted to charge me big $$ to fix it!!!

I'm sure you can do much better elsewhere.